You probably won’t need it, but it is best to have it anyway.Īs I was updating the drivers, I got down to the last three and Driver Booster stopped at 98% when installing a driver. Update one driver at a time and check that the computer is working OK after each one.ĭo not use driver update software unless you have a complete backup of the disk drive and know how to restore it. If there is a problem you will not know which driver is the cause. Do not select them all and update them all at once. Running driver update tools frequently results in a long list of drivers that are out of date. (Clear the tick against Yes, install Advanced System Care when installing it, unless you want it of course.) There are utilities that can check all the drivers in the computer and update them for you, such as IObit Driver Booster. It did not make any difference on my PC, so I reset it back to the default with both ticked. Try with both ticked and both clear, rebooting Windows in between. There are two tick boxes in the Exclusive Mode section. Set the default format to 16-bit, 44100Hz (CD Quality). Device Usage at the bottom should say Use this device (enable). Afterwards, select the speakers and click Properties. Select the speakers and click the Configure button. Right click the speaker icon at the right side of the taskbar and select Playback Devices. It did not help in my case, but try it anyway. I have an HP Support Assistant utility and there is an Updates and tune-ups tool. The computer manufacturer might have installed software on the computer that can track down problems or update the drivers and it is worth running. You would think that Windows Update would update the drivers, but even though Windows Update said there were no updates, checking for new drivers resulted in some updates.Īs I have problems playing videos, I also expanded the Display adapters section and updated the drivers for the video cards (yes, plural – onboard Intel and an Nvidia card). Expand each section, right click each item and select Update Driver Software. There are two sections, Audio inputs and outputs, and Sound, video and game controllers. Click it in the search results (it should be the first one) and Device Manager opens on the desktop. Click in the search box in the taskbar and enter device manager. There are several ways to do this and you do not need any special software. The next task is to update the hardware drivers on the computer, especially those used for the audio. Press Windows+I to open the Settings app, click Update & security, and then Windows Update on the left. This is the first thing you should do and even if Windows Update is set to automatic, it is worth manually running it. Here are the steps I took to fix the problem. I fixed it eventually, but there were some scary moments along the way. What is the solution? Many other people that have had this problem have tried all sorts of fixes, few of which were successful. The only apps that would work were ones that did not produce any sound. Videos would not play because the audio stuttered so badly and games would stutter and stop too, because they played music and sound effects. In fact, it was so bad it affected games and videos that had sound in them. In my case I got buzzes and clicks and nothing else from apps. Yet when apps from the Windows Store run, they do not play the sound. This must surely mean that the audio hardware and the audio drivers are working properly. Other desktop applications also play sounds just fine. This is a strange problem and when using a browser to watch YouTube videos for example, the movies play fine and the audio is loud and clear.
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